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If you are an existing customer, we suggest you log in and send us an inline “Feedback” support request from the screen where you have a question. This way your support tech will receive all the information related to your current activity and can help you most effectively.
As part of our Full-Service Support, we continuously monitor all operations at all sites for availability and performance, and take corrective action as and when required to maintain smooth, reliable operation at your site. We call this Pro-active Support . What this means is that we usually identify and take any corrective action without waiting for a support call.